In order to escalate your case to our Quality Assurance team, we kindly ask that you ensure all required fields are completed:

Product brand and flavour/variety

Barcode number

Complete Lot Number and Best Before Date

Clear photos of the product and packaging that can only be attached once you submit the initial feedback – you will receive an email from us with your casefile number.

Incomplete submissions may delay our ability to investigate effectively.
Our priority is to address product quality concerns and ensure consumer safety.

Thank you for your understanding and cooperation.